Ask BEAP
Effective
December 1, 2007TERMS AND CONDITIONS OF USE
Use of the Ask BEAP web service constitutes your acceptance of the following Terms & Conditions, as well as the Terms & Conditions of the overall
www.earn-eap.com website (the “Site”), and the Site
Privacy and Data Collection Policy. The following Ask EARN Terms & Conditions of Use are in addition to and do not replace the Site’s
Terms & Conditions of Website Use and the Site’s
Privacy and Data Collection Policy.
The Ask BEAP email service allows employees of member companies and/or their family members and members of BEAP’s staff to send and receive encrypted email messages. Although the emails are encrypted during transfer, please realize that an archive of your message(s) may be “invisibly” retained on your computer or our computer systems. BEAP does not offer or perform any specialized services to wipe information completely clean from your or our computer systems.
We will delete your messages at the end of our conversation. Likewise, your email address will not be retained. Even if you eventually sign an agreement to become a client of BEAP, your emails will be deleted – they will not become a part of a permanent file. BEAP agrees to not forward electronic copies of emails that contain personal information. When BEAP sends an email response to a question or concern, we will not retain the original message in the email chain. Use of the Ask BEAP e-mail service will not result in cookies being added to your computer.
The contact information (phone or email address) that you provide in your Ask BEAP email signifies your agreement for us to use it to respond to your inquiry. We will attempt to reach you once by email and/or up to three times by phone, after which, we will wait for another contact by you. We will not leave voice mail messages other than to indicate that we called and to state our return phone number. We will limit the number of emails related to each problem to three, after which, we will require you to set up a face-to-face appointment through our intake department.
Questions about the BEAP services, processes, and requests for general information or articles on a topic of interest are acceptable uses of the Ask BEAP service. This service is not a substitute for face-to-face counseling. No diagnoses, treatment, or referral recommendations will be provided over email. Clients should not use this service to communicate with their counselors about their case, and should not expect their counselors to initiate conversations with them over email.
Personal information provided to BEAP through the Ask BEAP service may be used short term, internally. For example, we may share your correspondence with appropriate members of our staff in order to address your questions. BEAP may use aggregate information from the Ask BEAP service to improve our services.
The total number of people that use the Ask BEAP service, by employer, may be tracked and included in utilization reports. No personally identifying information will be provided to employers or any third parties, except as required by law. See the Site
Privacy and Data Collection Policy for information pertaining to Required Disclosures. Your information will not be sold, transmitted or licensed to any outside entity for any reason.
An email sent over Ask BEAP does not constitute a client relationship with BEAP and does not constitute a client’s permission to accept services from BEAP.
The Terms & Conditions of the Ask EARN feature of this website were last updated on November 16, 2007.
I agree to the terms and conditions, take me to the contact form.