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Critical incidents / Emergency situations

  1. What is a critical incident?
  2. What should I do if I think someone in our work group is potentially violent?
  3. At times I want to hurt myself or someone else. Can you help me?

What is a critical incident?

A critical incident is defined as any highly emotionally charged incident, usually involving violence or the threat of violence in the workplace. It also may involve the death of an employee (accidents or illness), and mergers / shut downs of businesses. These incidents create turmoil for individuals and businesses. The EAP provides assistance to employers by providing stress and grief counseling, incident management, and if necessary, assistance with law enforcement.

The EAP counselors are immediately available 24 hours a day to respond to critical incidents.  The incident may be:

  • a workplace event involving trauma
  • a workplace accident that involves the death or serious injury of an employee
  • the threat of violence by an employee
  • death or serious injury to an employee off-site
  • a roberry at the workplace
  • a national crisis

If your company has a contract with the EAP and you are requiring services to address a workplace critical incident, please contact Be! Wellness Solutions at (513) 733-3800 or (800)-875-5540.  Please request to speak to Dori Hansen, EAP Services Director.

Once an assessment is conducted, a plan will be developed to work with managers and supervisors to best deal with the incident and to work directly with employees, individually or in small groups.

Critical Incident Stress Debriefing is a service using trained facilitators to help employees manage stress reactions to work related incidents occurring on or off-premises. The debriefing involves a confidential, non-evaluative discussion of the involvement, thoughts, reactions and feelings resulting from an incident. It serves to reduce the stress impact resulting from exposure to a critical incident through a venting of feelings along with educational and informational components. It is not a form of therapy or treatment. Typically a debriefing takes place within 48 - 72 hours of the incident and lasts two to three hours. Additional follow-up to the debriefing can be arranged, if needed. Staff benefits from a critical Incident Stress Debriefing include:

  1. Reduces stress and feelings of isolation and abnormality resulting from a Critical Incident.
  2. Prevents the onset of delayed psychological reactions and promotes well-being.
  3. Provides peer support and education about stress reactions.
  4. Improves coping skills for future incidents.

What should I do if I think someone in our work group is potentially violent?

If you suspect that someone in your work group is potentially violent, call your Human Resource department leader immediately. Your HR resource will contact the EAP representatives and/or other resources as needed.

At times, I want to hurt myself or someone else. Can you help me?

You should call the National Suicide Prevention Lifeline immediately, at this number: 1-800-273-TALK (8255) Or, you may simply call 911

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